Return Policy

RETURNS----

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, un-opened or unused, with tags, and in its original packaging. Underneath our signature brand wrapping and protective layer, which can be un-wrapped, there is a security seal on the item (the mug box), this seal must be intact and un-opended. 

You'll also need the receipt or proof of purchase. To start a return, you can contact us at imuggit@gmail.com.

***Please note that returns can only be started when you first contact us, if items are sent to the following address: 124 City Road, LONDON, ENG, EC1V 2NX, United Kingdom, without confirmation or approval of a return request, you item would not be accepted as this address is different from our shipping address and cannot accept returns. As a result, your package may be returned to you or deemed lost.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected. You can always contact us for any return questions at imuggit@gmail.com.


Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants, which we do not sell), custom products (such as special orders or personalize items), and personal care goods (such as beauty products). All Custom and personalised items will are sent to you the client for approval before it is printed and created.

We also do not accept returns for hazardous materials, flammable liquids, or gases. (which we do not sell) Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges Refunds The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 3 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at imuggit@gmail.com.